Customer Testimonials
I leased a BMW 328i from Joe Self about 8 years ago. I had a continuing problem with the seat belt extender - the seat belt snapped off the extender every time I got in the car and tried to buckle the driver's seat belt. I went back to the dealership time after time (all while the car was under warranty) and the service department told me that it was a design defect that BMW was aware of. The seat belt extender was replaced several times - it worked for a few weeks, then the seat belt began to snap ... Read More DealerRater - Jul 29, 2014
I have always purchased my vehicles from this dealership. Since 2003 it has always been worth the drive ( 2 1/2 hours ) due to the way I was treated and I felt welcomed from the time I walked in , to the time I left. I arrive and I cannot find Robyn anywhere? When I ask the person who is now sitting in her office, he rudely said she is no longer with the Company. I asked where did she go? He said as I said she is no longer here, what can I do for you...................I walked away as he manor was not ... Read More DealerRater - Jun 10, 2014
Since I live approx. 35 miles away from your dealership; I highly appreciate your loaner car option. This allows me to do some errands while in the Wichita area. When in the lobby, your receptionist Jen, makes the the experience pleasureful. She is a tremendous asset to your dealership! Also Kevin is awesome to work with. Without a doubt your people are the main reason I come to you for service. Rick Glaves
Great job, great maintenance advice. Brake service was excellent and performed like new with fluid change while maintaining existing rotors, pads, and sensors. Loaner BMW was warmed up and fully gassed!
I have bought 7 BMW's from Joe Self BMW since 1991. The reason I keep coming back is I have known the owner Joe Self personally since 1983 and I know him to be an honest and decent man. He hires honest and decent people to manage his departments. This filters down to everyone in the dealership that impacts you in some way. I have always received only the best service from this dealership. I like BMW's but developing trust in a good car dealership over a lifetime means more to me than any car brand.
Having just purchased a used BMW and not having the best initial interaction and results with the used car lot (not Joe Self) I was starting to worry that I had made a mistake purchasing my 335i coupe (the car had a couple of issues). When I found myself basically stranded I contacted Joe Self and found the service department very helpful and understanding, having a courtesy car bring me to get the car after the repair was a big plus and my care was serviced and repaired (water pump) in one working business day...AWESOME! The follow has been ... Read More DealerRater - Jan 9, 2014
Most dealership prices are higher than independents but there are benefits to servicing at the place of purchase. Having a ready loaner car is one off the major motivations for choosing Joe Self BMW Service. The other is their possesion of the service history, which compensates for my poor record-keeping. Finally the profesionalism and courtesy, which with exceptions of the odd former employee, has always been the experience. Recommendation: Best BMW dealer and Service Dept. that I know of in this area.
The service experience at Joe Self was great as always. I came in without an appointment and I was worked into the schedule in an efficient manner.
The team is extremely professional and friendly. The service work is outstanding. I would recommend them in the future. The facility is modern and very clean.
Eugene is a true professional, Chuck is a very nice compliment which the a Service Dept. needed. Moses is top notch in Sales as well.
Joe Self BMW provides great service. I always know what needs to be done, how long it will take and price. There was a time a part was misquoted at a lower price than the actual price; they stood by their original quote and ate the balance. Greatly apreciated. I recommend Joe Self BMW to anyone I come in contact with.
The Joe Self BMW service department is top quality! Any problems or concerns get taken care of the first time in with no worries about having to come back again and again. Cars get returned to us washed and vacuumed. Absolutely wonderful service!
It's never pleasant to not have the use of your vehicle but Dan made the whole transaction as painless as it could possibly be. He handled the diagnostic and repair processes efficiently, kept us informed, provided a loaner and then delivered our car when it was fixed. Couldn't ask for more. Thank you.
We were traveling from upstate NY to Portales NM and then on to Los Angeles, and had to make our dates. The 2007 BMW 328xit unexpectedly overheated in Kansas, and we were worried that we wouldn't find a dealer.
But we found Joe Self BMW and called from the car. Kevin was amazingly helpful and said that he'd work some kind of magic with the schedule and get our car in first thing the next morning.
He did, and by noon the BMW had a new water pump and an oil change. Kevin came to the waiting area three ... Read More DealerRater - Oct 28, 2013
Saying I had a great experience would be a lie. Taking your vehicle to the shop because its driving horribly is like going to the dentist for a tooth ache. You know it's going to hurt.
It took a couple of try's because I had more than one problem. But they fixed the issues. They (Still didn't wash my car 🙂 but my car runs like new. Chuck went above and beyond keeping me calm and happy.
I will continue taking my car to Joe Self as long as Chuck is there. I was a customer before he ... Read More DealerRater - Oct 27, 2013
Dan had the car back to us fixed perfect, the noise is gone and we feel good about taking the car back on long road trips. Thank You to the fine mechanic and Dan;
Chuck Warren has overseen the service on my car since it was purchased. At all times I had complete and total confidence and trust in what he told me my car needed to have done and perhaps as importantly, what did not but bore watching. Integrity, knowledge, and friendliness are but three of the attributes Chuck has always exhibited in our long relationship. When I learned he had taken the BMW Service Manager position with Joe Self there was no question in my mind I would move my business to continue his oversight on the service needs of my car. ... Read More DealerRater - Oct 21, 2013
Car was in for annual oil change and maintenance/evaluation. Eval was extensive (found no problems!) but took a little extra time. Service rep arranged for loaner car & sent me on my way. When he called & work was done I was at home working on a project. He brought the car to me & picked up the loaner! Really made it easy & a pleasure to do business.
Chuck Warren was quick to diagnose my interior noise issue, and made the entire experience painless. Communication througout the process was excellent, and I was back in my car the next day.
Very easy to reach and schedule, work is done right the first time, never have new problems created by service, always very honest and accurate diagnosis of problems, and they are strong advocates of customer in getting BMW to cover warranty items when needed.
I brought my car in for body work and Todd Edwards in Body did an excellent shop with my adjuster and fixed my body work to exactly "new" car status. Kevin and Dan in Service scheduled my car in for service once that was done and had my car finished prior to when it was promised. They all are great to work with and I would recommend them ALL highly!!
They went above and beyond to help me with an extensive list of repairs that were needed on my 3 series- gave me some great options. The technician finished the work quickly (and worked late) and got me back into my car the same day!
In summary, vehicle had history of engine light-on events, uncommanded engine runaway at 70-80 mph, was over 2.5 months in Service Department, discovered cylinder heads that were full of gunk and carbon build up, no root cause provided about vehicle's engine safety issues, communications like "we do not want to sell your car to any of our Customer, they may have the same problems you had", and then vehicle was provided back to Customer as if nothing ever happened . . . . business as usual. No Customer restoration process, no extended vehicle warranty offered, no equal trade into a (safer) other ... Read More DealerRater - May 4, 2013
I walked in. Wanting a new x5. My salesman was knowledgable and made me feel at home the entire time. Scholfield was high pressure and full of smoke and mirrors They told me BMW was a great car but service was mediocre, They were liars. Service at joe self BMW is second to none. Pick my x5 up for service and drop it off. My salesman even programmed my garage door at my home! Nothing compares to a new BMW!
We had an awesome experience buying our first BMW from Joe Self. We live in Colorado but decided to travel to Kansas for our BMW based on a referral from a friend. Best decision we've ever made, the staff was professional and courteous on the phone and in person. When we arrived to pick up the car, everything was ready and the car was ready to go. We will definitely go to Joe Self for our next BMW purchase.
Been back 3 times and nothing was done. At lease not done right. I wish there was another certified BMW dealer here but for now we have to put up with Joe Self BMW. I dont think its the dealer ship. I blame on poor management and staffs.
Poorest Service of Any Dealer Nationwide. Gave the dealer an "unsatisfactory rating" on their internet survey. Following that, I was called into the service manager's office and scolded and informed that they could not meet my service expectations for Cadillac and that their dealer would no longer honor my General Motors warranty. I was sent away, a complaint was filled with General Motors corporate office, and informed that neither my personal vehicles or the government vehicles I am responsible for are welcome for any service or warranty work at Joe Self. Joe Self Chevrolet, Cadillac, BMW has ... Read More DealerRater - Jun 11, 2011
I bought a certified used BMW, and it was the best buying experience I have ever had for a car. The employees were all friendly and helpful. When I discussed the differences between a 525 and 325, they pointed out that the 325 (the car I was interested in) had significantly smaller back seats. I've never had a dealer take the initiative to be honest like that before.
They didn't pull any of the typical used car salesman tactics, and when they offered Gap insurance, underbody protection, etc., it was merely an option without high pressure tactics. The salesman answered my ... Read More DealerRater - Jan 20, 2008
I had nothing but pleasant dealings with Joe Self BMW. My wife and I drove in with our old 1996 Oldsmobile, and were promptly greeted by Clint. We told him that we were in the market for a smaller SUV. We advised him that we just test drove a Lexus RX and we really liked it. He showed us a CPO BWM X5 we drove it and liked it. When we got back he had a brand new X3 waiting and warmed up. He said since you said smaller, try this you could get a new one monthly for about the ... Read More DealerRater - Nov 18, 2006
Went to the dealer ship to look over the BMW 645 and was invited to a test drive by one of the new salesguys. He quickly had to about face and saw that the car that they had for demonstration purposes was spoken for and deposit was taken. I passed by the dealer ship and saw the same car there parked out front for demo drives a week later. Of course the new guy is not to blame, the fault lies with the sales staff who I have talked to on many occaisions before who were convinced that I did not ... Read More DealerRater - Jun 1, 2004
I leased a BMW 328i from Joe Self about 8 years ago. I had a continuing problem with the seat belt extender - the seat belt snapped off the extender every time I got in the car and tried to buckle the driver's seat belt. I went back to the dealership time after time (all while the car was under warranty) and the service department told me that it was a design defect that BMW was aware of. The seat belt extender was replaced several times - it worked for a few weeks, then the seat belt began to snap ... Read More DealerRater - Jul 29, 2014
I have always purchased my vehicles from this dealership. Since 2003 it has always been worth the drive ( 2 1/2 hours ) due to the way I was treated and I felt welcomed from the time I walked in , to the time I left. I arrive and I cannot find Robyn anywhere? When I ask the person who is now sitting in her office, he rudely said she is no longer with the Company. I asked where did she go? He said as I said she is no longer here, what can I do for you...................I walked away as he manor was not ... Read More DealerRater - Jun 10, 2014
Since I live approx. 35 miles away from your dealership; I highly appreciate your loaner car option. This allows me to do some errands while in the Wichita area. When in the lobby, your receptionist Jen, makes the the experience pleasureful. She is a tremendous asset to your dealership! Also Kevin is awesome to work with. Without a doubt your people are the main reason I come to you for service. Rick Glaves
Great job, great maintenance advice. Brake service was excellent and performed like new with fluid change while maintaining existing rotors, pads, and sensors. Loaner BMW was warmed up and fully gassed!
I have bought 7 BMW's from Joe Self BMW since 1991. The reason I keep coming back is I have known the owner Joe Self personally since 1983 and I know him to be an honest and decent man. He hires honest and decent people to manage his departments. This filters down to everyone in the dealership that impacts you in some way. I have always received only the best service from this dealership. I like BMW's but developing trust in a good car dealership over a lifetime means more to me than any car brand.
Having just purchased a used BMW and not having the best initial interaction and results with the used car lot (not Joe Self) I was starting to worry that I had made a mistake purchasing my 335i coupe (the car had a couple of issues). When I found myself basically stranded I contacted Joe Self and found the service department very helpful and understanding, having a courtesy car bring me to get the car after the repair was a big plus and my care was serviced and repaired (water pump) in one working business day...AWESOME! The follow has been ... Read More DealerRater - Jan 9, 2014
Most dealership prices are higher than independents but there are benefits to servicing at the place of purchase. Having a ready loaner car is one off the major motivations for choosing Joe Self BMW Service. The other is their possesion of the service history, which compensates for my poor record-keeping. Finally the profesionalism and courtesy, which with exceptions of the odd former employee, has always been the experience. Recommendation: Best BMW dealer and Service Dept. that I know of in this area.
The service experience at Joe Self was great as always. I came in without an appointment and I was worked into the schedule in an efficient manner.
The team is extremely professional and friendly. The service work is outstanding. I would recommend them in the future. The facility is modern and very clean.
Eugene is a true professional, Chuck is a very nice compliment which the a Service Dept. needed. Moses is top notch in Sales as well.
Joe Self BMW provides great service. I always know what needs to be done, how long it will take and price. There was a time a part was misquoted at a lower price than the actual price; they stood by their original quote and ate the balance. Greatly apreciated. I recommend Joe Self BMW to anyone I come in contact with.
The Joe Self BMW service department is top quality! Any problems or concerns get taken care of the first time in with no worries about having to come back again and again. Cars get returned to us washed and vacuumed. Absolutely wonderful service!
It's never pleasant to not have the use of your vehicle but Dan made the whole transaction as painless as it could possibly be. He handled the diagnostic and repair processes efficiently, kept us informed, provided a loaner and then delivered our car when it was fixed. Couldn't ask for more. Thank you.
We were traveling from upstate NY to Portales NM and then on to Los Angeles, and had to make our dates. The 2007 BMW 328xit unexpectedly overheated in Kansas, and we were worried that we wouldn't find a dealer.
But we found Joe Self BMW and called from the car. Kevin was amazingly helpful and said that he'd work some kind of magic with the schedule and get our car in first thing the next morning.
He did, and by noon the BMW had a new water pump and an oil change. Kevin came to the waiting area three ... Read More DealerRater - Oct 28, 2013
Saying I had a great experience would be a lie. Taking your vehicle to the shop because its driving horribly is like going to the dentist for a tooth ache. You know it's going to hurt.
It took a couple of try's because I had more than one problem. But they fixed the issues. They (Still didn't wash my car 🙂 but my car runs like new. Chuck went above and beyond keeping me calm and happy.
I will continue taking my car to Joe Self as long as Chuck is there. I was a customer before he ... Read More DealerRater - Oct 27, 2013
Dan had the car back to us fixed perfect, the noise is gone and we feel good about taking the car back on long road trips. Thank You to the fine mechanic and Dan;
Chuck Warren has overseen the service on my car since it was purchased. At all times I had complete and total confidence and trust in what he told me my car needed to have done and perhaps as importantly, what did not but bore watching. Integrity, knowledge, and friendliness are but three of the attributes Chuck has always exhibited in our long relationship. When I learned he had taken the BMW Service Manager position with Joe Self there was no question in my mind I would move my business to continue his oversight on the service needs of my car. ... Read More DealerRater - Oct 21, 2013
Car was in for annual oil change and maintenance/evaluation. Eval was extensive (found no problems!) but took a little extra time. Service rep arranged for loaner car & sent me on my way. When he called & work was done I was at home working on a project. He brought the car to me & picked up the loaner! Really made it easy & a pleasure to do business.
Chuck Warren was quick to diagnose my interior noise issue, and made the entire experience painless. Communication througout the process was excellent, and I was back in my car the next day.
Very easy to reach and schedule, work is done right the first time, never have new problems created by service, always very honest and accurate diagnosis of problems, and they are strong advocates of customer in getting BMW to cover warranty items when needed.
I brought my car in for body work and Todd Edwards in Body did an excellent shop with my adjuster and fixed my body work to exactly "new" car status. Kevin and Dan in Service scheduled my car in for service once that was done and had my car finished prior to when it was promised. They all are great to work with and I would recommend them ALL highly!!
They went above and beyond to help me with an extensive list of repairs that were needed on my 3 series- gave me some great options. The technician finished the work quickly (and worked late) and got me back into my car the same day!
In summary, vehicle had history of engine light-on events, uncommanded engine runaway at 70-80 mph, was over 2.5 months in Service Department, discovered cylinder heads that were full of gunk and carbon build up, no root cause provided about vehicle's engine safety issues, communications like "we do not want to sell your car to any of our Customer, they may have the same problems you had", and then vehicle was provided back to Customer as if nothing ever happened . . . . business as usual. No Customer restoration process, no extended vehicle warranty offered, no equal trade into a (safer) other ... Read More DealerRater - May 4, 2013
I walked in. Wanting a new x5. My salesman was knowledgable and made me feel at home the entire time. Scholfield was high pressure and full of smoke and mirrors They told me BMW was a great car but service was mediocre, They were liars. Service at joe self BMW is second to none. Pick my x5 up for service and drop it off. My salesman even programmed my garage door at my home! Nothing compares to a new BMW!
We had an awesome experience buying our first BMW from Joe Self. We live in Colorado but decided to travel to Kansas for our BMW based on a referral from a friend. Best decision we've ever made, the staff was professional and courteous on the phone and in person. When we arrived to pick up the car, everything was ready and the car was ready to go. We will definitely go to Joe Self for our next BMW purchase.
Been back 3 times and nothing was done. At lease not done right. I wish there was another certified BMW dealer here but for now we have to put up with Joe Self BMW. I dont think its the dealer ship. I blame on poor management and staffs.
Poorest Service of Any Dealer Nationwide. Gave the dealer an "unsatisfactory rating" on their internet survey. Following that, I was called into the service manager's office and scolded and informed that they could not meet my service expectations for Cadillac and that their dealer would no longer honor my General Motors warranty. I was sent away, a complaint was filled with General Motors corporate office, and informed that neither my personal vehicles or the government vehicles I am responsible for are welcome for any service or warranty work at Joe Self. Joe Self Chevrolet, Cadillac, BMW has ... Read More DealerRater - Jun 11, 2011
I bought a certified used BMW, and it was the best buying experience I have ever had for a car. The employees were all friendly and helpful. When I discussed the differences between a 525 and 325, they pointed out that the 325 (the car I was interested in) had significantly smaller back seats. I've never had a dealer take the initiative to be honest like that before.
They didn't pull any of the typical used car salesman tactics, and when they offered Gap insurance, underbody protection, etc., it was merely an option without high pressure tactics. The salesman answered my ... Read More DealerRater - Jan 20, 2008
I had nothing but pleasant dealings with Joe Self BMW. My wife and I drove in with our old 1996 Oldsmobile, and were promptly greeted by Clint. We told him that we were in the market for a smaller SUV. We advised him that we just test drove a Lexus RX and we really liked it. He showed us a CPO BWM X5 we drove it and liked it. When we got back he had a brand new X3 waiting and warmed up. He said since you said smaller, try this you could get a new one monthly for about the ... Read More DealerRater - Nov 18, 2006
Went to the dealer ship to look over the BMW 645 and was invited to a test drive by one of the new salesguys. He quickly had to about face and saw that the car that they had for demonstration purposes was spoken for and deposit was taken. I passed by the dealer ship and saw the same car there parked out front for demo drives a week later. Of course the new guy is not to blame, the fault lies with the sales staff who I have talked to on many occaisions before who were convinced that I did not ... Read More DealerRater - Jun 1, 2004
I leased a BMW 328i from Joe Self about 8 years ago. I had a continuing problem with the seat belt extender - the seat belt snapped off the extender every time I got in the car and tried to buckle the driver's seat belt. I went back to the dealership time after time (all while the car was under warranty) and the service department told me that it was a design defect that BMW was aware of. The seat belt extender was replaced several times - it worked for a few weeks, then the seat belt began to snap ... Read More DealerRater - Jul 29, 2014
I have always purchased my vehicles from this dealership. Since 2003 it has always been worth the drive ( 2 1/2 hours ) due to the way I was treated and I felt welcomed from the time I walked in , to the time I left. I arrive and I cannot find Robyn anywhere? When I ask the person who is now sitting in her office, he rudely said she is no longer with the Company. I asked where did she go? He said as I said she is no longer here, what can I do for you...................I walked away as he manor was not ... Read More DealerRater - Jun 10, 2014
Since I live approx. 35 miles away from your dealership; I highly appreciate your loaner car option. This allows me to do some errands while in the Wichita area. When in the lobby, your receptionist Jen, makes the the experience pleasureful. She is a tremendous asset to your dealership! Also Kevin is awesome to work with. Without a doubt your people are the main reason I come to you for service. Rick Glaves
Great job, great maintenance advice. Brake service was excellent and performed like new with fluid change while maintaining existing rotors, pads, and sensors. Loaner BMW was warmed up and fully gassed!
I have bought 7 BMW's from Joe Self BMW since 1991. The reason I keep coming back is I have known the owner Joe Self personally since 1983 and I know him to be an honest and decent man. He hires honest and decent people to manage his departments. This filters down to everyone in the dealership that impacts you in some way. I have always received only the best service from this dealership. I like BMW's but developing trust in a good car dealership over a lifetime means more to me than any car brand.
Having just purchased a used BMW and not having the best initial interaction and results with the used car lot (not Joe Self) I was starting to worry that I had made a mistake purchasing my 335i coupe (the car had a couple of issues). When I found myself basically stranded I contacted Joe Self and found the service department very helpful and understanding, having a courtesy car bring me to get the car after the repair was a big plus and my care was serviced and repaired (water pump) in one working business day...AWESOME! The follow has been ... Read More DealerRater - Jan 9, 2014
Most dealership prices are higher than independents but there are benefits to servicing at the place of purchase. Having a ready loaner car is one off the major motivations for choosing Joe Self BMW Service. The other is their possesion of the service history, which compensates for my poor record-keeping. Finally the profesionalism and courtesy, which with exceptions of the odd former employee, has always been the experience. Recommendation: Best BMW dealer and Service Dept. that I know of in this area.
The service experience at Joe Self was great as always. I came in without an appointment and I was worked into the schedule in an efficient manner.
The team is extremely professional and friendly. The service work is outstanding. I would recommend them in the future. The facility is modern and very clean.
Eugene is a true professional, Chuck is a very nice compliment which the a Service Dept. needed. Moses is top notch in Sales as well.
Joe Self BMW provides great service. I always know what needs to be done, how long it will take and price. There was a time a part was misquoted at a lower price than the actual price; they stood by their original quote and ate the balance. Greatly apreciated. I recommend Joe Self BMW to anyone I come in contact with.
The Joe Self BMW service department is top quality! Any problems or concerns get taken care of the first time in with no worries about having to come back again and again. Cars get returned to us washed and vacuumed. Absolutely wonderful service!
It's never pleasant to not have the use of your vehicle but Dan made the whole transaction as painless as it could possibly be. He handled the diagnostic and repair processes efficiently, kept us informed, provided a loaner and then delivered our car when it was fixed. Couldn't ask for more. Thank you.
We were traveling from upstate NY to Portales NM and then on to Los Angeles, and had to make our dates. The 2007 BMW 328xit unexpectedly overheated in Kansas, and we were worried that we wouldn't find a dealer.
But we found Joe Self BMW and called from the car. Kevin was amazingly helpful and said that he'd work some kind of magic with the schedule and get our car in first thing the next morning.
He did, and by noon the BMW had a new water pump and an oil change. Kevin came to the waiting area three ... Read More DealerRater - Oct 28, 2013
Saying I had a great experience would be a lie. Taking your vehicle to the shop because its driving horribly is like going to the dentist for a tooth ache. You know it's going to hurt.
It took a couple of try's because I had more than one problem. But they fixed the issues. They (Still didn't wash my car 🙂 but my car runs like new. Chuck went above and beyond keeping me calm and happy.
I will continue taking my car to Joe Self as long as Chuck is there. I was a customer before he ... Read More DealerRater - Oct 27, 2013
Dan had the car back to us fixed perfect, the noise is gone and we feel good about taking the car back on long road trips. Thank You to the fine mechanic and Dan;
Chuck Warren has overseen the service on my car since it was purchased. At all times I had complete and total confidence and trust in what he told me my car needed to have done and perhaps as importantly, what did not but bore watching. Integrity, knowledge, and friendliness are but three of the attributes Chuck has always exhibited in our long relationship. When I learned he had taken the BMW Service Manager position with Joe Self there was no question in my mind I would move my business to continue his oversight on the service needs of my car. ... Read More DealerRater - Oct 21, 2013
Car was in for annual oil change and maintenance/evaluation. Eval was extensive (found no problems!) but took a little extra time. Service rep arranged for loaner car & sent me on my way. When he called & work was done I was at home working on a project. He brought the car to me & picked up the loaner! Really made it easy & a pleasure to do business.
Chuck Warren was quick to diagnose my interior noise issue, and made the entire experience painless. Communication througout the process was excellent, and I was back in my car the next day.
Very easy to reach and schedule, work is done right the first time, never have new problems created by service, always very honest and accurate diagnosis of problems, and they are strong advocates of customer in getting BMW to cover warranty items when needed.
I brought my car in for body work and Todd Edwards in Body did an excellent shop with my adjuster and fixed my body work to exactly "new" car status. Kevin and Dan in Service scheduled my car in for service once that was done and had my car finished prior to when it was promised. They all are great to work with and I would recommend them ALL highly!!
They went above and beyond to help me with an extensive list of repairs that were needed on my 3 series- gave me some great options. The technician finished the work quickly (and worked late) and got me back into my car the same day!
In summary, vehicle had history of engine light-on events, uncommanded engine runaway at 70-80 mph, was over 2.5 months in Service Department, discovered cylinder heads that were full of gunk and carbon build up, no root cause provided about vehicle's engine safety issues, communications like "we do not want to sell your car to any of our Customer, they may have the same problems you had", and then vehicle was provided back to Customer as if nothing ever happened . . . . business as usual. No Customer restoration process, no extended vehicle warranty offered, no equal trade into a (safer) other ... Read More DealerRater - May 4, 2013
I walked in. Wanting a new x5. My salesman was knowledgable and made me feel at home the entire time. Scholfield was high pressure and full of smoke and mirrors They told me BMW was a great car but service was mediocre, They were liars. Service at joe self BMW is second to none. Pick my x5 up for service and drop it off. My salesman even programmed my garage door at my home! Nothing compares to a new BMW!
We had an awesome experience buying our first BMW from Joe Self. We live in Colorado but decided to travel to Kansas for our BMW based on a referral from a friend. Best decision we've ever made, the staff was professional and courteous on the phone and in person. When we arrived to pick up the car, everything was ready and the car was ready to go. We will definitely go to Joe Self for our next BMW purchase.
Been back 3 times and nothing was done. At lease not done right. I wish there was another certified BMW dealer here but for now we have to put up with Joe Self BMW. I dont think its the dealer ship. I blame on poor management and staffs.
Poorest Service of Any Dealer Nationwide. Gave the dealer an "unsatisfactory rating" on their internet survey. Following that, I was called into the service manager's office and scolded and informed that they could not meet my service expectations for Cadillac and that their dealer would no longer honor my General Motors warranty. I was sent away, a complaint was filled with General Motors corporate office, and informed that neither my personal vehicles or the government vehicles I am responsible for are welcome for any service or warranty work at Joe Self. Joe Self Chevrolet, Cadillac, BMW has ... Read More DealerRater - Jun 11, 2011
I bought a certified used BMW, and it was the best buying experience I have ever had for a car. The employees were all friendly and helpful. When I discussed the differences between a 525 and 325, they pointed out that the 325 (the car I was interested in) had significantly smaller back seats. I've never had a dealer take the initiative to be honest like that before.
They didn't pull any of the typical used car salesman tactics, and when they offered Gap insurance, underbody protection, etc., it was merely an option without high pressure tactics. The salesman answered my ... Read More DealerRater - Jan 20, 2008
I had nothing but pleasant dealings with Joe Self BMW. My wife and I drove in with our old 1996 Oldsmobile, and were promptly greeted by Clint. We told him that we were in the market for a smaller SUV. We advised him that we just test drove a Lexus RX and we really liked it. He showed us a CPO BWM X5 we drove it and liked it. When we got back he had a brand new X3 waiting and warmed up. He said since you said smaller, try this you could get a new one monthly for about the ... Read More DealerRater - Nov 18, 2006
Went to the dealer ship to look over the BMW 645 and was invited to a test drive by one of the new salesguys. He quickly had to about face and saw that the car that they had for demonstration purposes was spoken for and deposit was taken. I passed by the dealer ship and saw the same car there parked out front for demo drives a week later. Of course the new guy is not to blame, the fault lies with the sales staff who I have talked to on many occaisions before who were convinced that I did not ... Read More DealerRater - Jun 1, 2004
I leased a BMW 328i from Joe Self about 8 years ago. I had a continuing problem with the seat belt extender - the seat belt snapped off the extender every time I got in the car and tried to buckle the driver's seat belt. I went back to the dealership time after time (all while the car was under warranty) and the service department told me that it was a design defect that BMW was aware of. The seat belt extender was replaced several times - it worked for a few weeks, then the seat belt began to snap ... Read More DealerRater - Jul 29, 2014
I have always purchased my vehicles from this dealership. Since 2003 it has always been worth the drive ( 2 1/2 hours ) due to the way I was treated and I felt welcomed from the time I walked in , to the time I left. I arrive and I cannot find Robyn anywhere? When I ask the person who is now sitting in her office, he rudely said she is no longer with the Company. I asked where did she go? He said as I said she is no longer here, what can I do for you...................I walked away as he manor was not ... Read More DealerRater - Jun 10, 2014
Since I live approx. 35 miles away from your dealership; I highly appreciate your loaner car option. This allows me to do some errands while in the Wichita area. When in the lobby, your receptionist Jen, makes the the experience pleasureful. She is a tremendous asset to your dealership! Also Kevin is awesome to work with. Without a doubt your people are the main reason I come to you for service. Rick Glaves
Great job, great maintenance advice. Brake service was excellent and performed like new with fluid change while maintaining existing rotors, pads, and sensors. Loaner BMW was warmed up and fully gassed!
I have bought 7 BMW's from Joe Self BMW since 1991. The reason I keep coming back is I have known the owner Joe Self personally since 1983 and I know him to be an honest and decent man. He hires honest and decent people to manage his departments. This filters down to everyone in the dealership that impacts you in some way. I have always received only the best service from this dealership. I like BMW's but developing trust in a good car dealership over a lifetime means more to me than any car brand.
Having just purchased a used BMW and not having the best initial interaction and results with the used car lot (not Joe Self) I was starting to worry that I had made a mistake purchasing my 335i coupe (the car had a couple of issues). When I found myself basically stranded I contacted Joe Self and found the service department very helpful and understanding, having a courtesy car bring me to get the car after the repair was a big plus and my care was serviced and repaired (water pump) in one working business day...AWESOME! The follow has been ... Read More DealerRater - Jan 9, 2014
Most dealership prices are higher than independents but there are benefits to servicing at the place of purchase. Having a ready loaner car is one off the major motivations for choosing Joe Self BMW Service. The other is their possesion of the service history, which compensates for my poor record-keeping. Finally the profesionalism and courtesy, which with exceptions of the odd former employee, has always been the experience. Recommendation: Best BMW dealer and Service Dept. that I know of in this area.
The service experience at Joe Self was great as always. I came in without an appointment and I was worked into the schedule in an efficient manner.
The team is extremely professional and friendly. The service work is outstanding. I would recommend them in the future. The facility is modern and very clean.
Eugene is a true professional, Chuck is a very nice compliment which the a Service Dept. needed. Moses is top notch in Sales as well.
Joe Self BMW provides great service. I always know what needs to be done, how long it will take and price. There was a time a part was misquoted at a lower price than the actual price; they stood by their original quote and ate the balance. Greatly apreciated. I recommend Joe Self BMW to anyone I come in contact with.
The Joe Self BMW service department is top quality! Any problems or concerns get taken care of the first time in with no worries about having to come back again and again. Cars get returned to us washed and vacuumed. Absolutely wonderful service!
It's never pleasant to not have the use of your vehicle but Dan made the whole transaction as painless as it could possibly be. He handled the diagnostic and repair processes efficiently, kept us informed, provided a loaner and then delivered our car when it was fixed. Couldn't ask for more. Thank you.
We were traveling from upstate NY to Portales NM and then on to Los Angeles, and had to make our dates. The 2007 BMW 328xit unexpectedly overheated in Kansas, and we were worried that we wouldn't find a dealer.
But we found Joe Self BMW and called from the car. Kevin was amazingly helpful and said that he'd work some kind of magic with the schedule and get our car in first thing the next morning.
He did, and by noon the BMW had a new water pump and an oil change. Kevin came to the waiting area three ... Read More DealerRater - Oct 28, 2013
Saying I had a great experience would be a lie. Taking your vehicle to the shop because its driving horribly is like going to the dentist for a tooth ache. You know it's going to hurt.
It took a couple of try's because I had more than one problem. But they fixed the issues. They (Still didn't wash my car 🙂 but my car runs like new. Chuck went above and beyond keeping me calm and happy.
I will continue taking my car to Joe Self as long as Chuck is there. I was a customer before he ... Read More DealerRater - Oct 27, 2013
Dan had the car back to us fixed perfect, the noise is gone and we feel good about taking the car back on long road trips. Thank You to the fine mechanic and Dan;
Chuck Warren has overseen the service on my car since it was purchased. At all times I had complete and total confidence and trust in what he told me my car needed to have done and perhaps as importantly, what did not but bore watching. Integrity, knowledge, and friendliness are but three of the attributes Chuck has always exhibited in our long relationship. When I learned he had taken the BMW Service Manager position with Joe Self there was no question in my mind I would move my business to continue his oversight on the service needs of my car. ... Read More DealerRater - Oct 21, 2013
Car was in for annual oil change and maintenance/evaluation. Eval was extensive (found no problems!) but took a little extra time. Service rep arranged for loaner car & sent me on my way. When he called & work was done I was at home working on a project. He brought the car to me & picked up the loaner! Really made it easy & a pleasure to do business.
Chuck Warren was quick to diagnose my interior noise issue, and made the entire experience painless. Communication througout the process was excellent, and I was back in my car the next day.
Very easy to reach and schedule, work is done right the first time, never have new problems created by service, always very honest and accurate diagnosis of problems, and they are strong advocates of customer in getting BMW to cover warranty items when needed.
I brought my car in for body work and Todd Edwards in Body did an excellent shop with my adjuster and fixed my body work to exactly "new" car status. Kevin and Dan in Service scheduled my car in for service once that was done and had my car finished prior to when it was promised. They all are great to work with and I would recommend them ALL highly!!
They went above and beyond to help me with an extensive list of repairs that were needed on my 3 series- gave me some great options. The technician finished the work quickly (and worked late) and got me back into my car the same day!
In summary, vehicle had history of engine light-on events, uncommanded engine runaway at 70-80 mph, was over 2.5 months in Service Department, discovered cylinder heads that were full of gunk and carbon build up, no root cause provided about vehicle's engine safety issues, communications like "we do not want to sell your car to any of our Customer, they may have the same problems you had", and then vehicle was provided back to Customer as if nothing ever happened . . . . business as usual. No Customer restoration process, no extended vehicle warranty offered, no equal trade into a (safer) other ... Read More DealerRater - May 4, 2013
I walked in. Wanting a new x5. My salesman was knowledgable and made me feel at home the entire time. Scholfield was high pressure and full of smoke and mirrors They told me BMW was a great car but service was mediocre, They were liars. Service at joe self BMW is second to none. Pick my x5 up for service and drop it off. My salesman even programmed my garage door at my home! Nothing compares to a new BMW!
We had an awesome experience buying our first BMW from Joe Self. We live in Colorado but decided to travel to Kansas for our BMW based on a referral from a friend. Best decision we've ever made, the staff was professional and courteous on the phone and in person. When we arrived to pick up the car, everything was ready and the car was ready to go. We will definitely go to Joe Self for our next BMW purchase.
Been back 3 times and nothing was done. At lease not done right. I wish there was another certified BMW dealer here but for now we have to put up with Joe Self BMW. I dont think its the dealer ship. I blame on poor management and staffs.
Poorest Service of Any Dealer Nationwide. Gave the dealer an "unsatisfactory rating" on their internet survey. Following that, I was called into the service manager's office and scolded and informed that they could not meet my service expectations for Cadillac and that their dealer would no longer honor my General Motors warranty. I was sent away, a complaint was filled with General Motors corporate office, and informed that neither my personal vehicles or the government vehicles I am responsible for are welcome for any service or warranty work at Joe Self. Joe Self Chevrolet, Cadillac, BMW has ... Read More DealerRater - Jun 11, 2011
I bought a certified used BMW, and it was the best buying experience I have ever had for a car. The employees were all friendly and helpful. When I discussed the differences between a 525 and 325, they pointed out that the 325 (the car I was interested in) had significantly smaller back seats. I've never had a dealer take the initiative to be honest like that before.
They didn't pull any of the typical used car salesman tactics, and when they offered Gap insurance, underbody protection, etc., it was merely an option without high pressure tactics. The salesman answered my ... Read More DealerRater - Jan 20, 2008
I had nothing but pleasant dealings with Joe Self BMW. My wife and I drove in with our old 1996 Oldsmobile, and were promptly greeted by Clint. We told him that we were in the market for a smaller SUV. We advised him that we just test drove a Lexus RX and we really liked it. He showed us a CPO BWM X5 we drove it and liked it. When we got back he had a brand new X3 waiting and warmed up. He said since you said smaller, try this you could get a new one monthly for about the ... Read More DealerRater - Nov 18, 2006
Went to the dealer ship to look over the BMW 645 and was invited to a test drive by one of the new salesguys. He quickly had to about face and saw that the car that they had for demonstration purposes was spoken for and deposit was taken. I passed by the dealer ship and saw the same car there parked out front for demo drives a week later. Of course the new guy is not to blame, the fault lies with the sales staff who I have talked to on many occaisions before who were convinced that I did not ... Read More DealerRater - Jun 1, 2004
I leased a BMW 328i from Joe Self about 8 years ago. I had a continuing problem with the seat belt extender - the seat belt snapped off the extender every time I got in the car and tried to buckle the driver's seat belt. I went back to the dealership time after time (all while the car was under warranty) and the service department told me that it was a design defect that BMW was aware of. The seat belt extender was replaced several times - it worked for a few weeks, then the seat belt began to snap ... Read More DealerRater - Jul 29, 2014
I have always purchased my vehicles from this dealership. Since 2003 it has always been worth the drive ( 2 1/2 hours ) due to the way I was treated and I felt welcomed from the time I walked in , to the time I left. I arrive and I cannot find Robyn anywhere? When I ask the person who is now sitting in her office, he rudely said she is no longer with the Company. I asked where did she go? He said as I said she is no longer here, what can I do for you...................I walked away as he manor was not ... Read More DealerRater - Jun 10, 2014
Since I live approx. 35 miles away from your dealership; I highly appreciate your loaner car option. This allows me to do some errands while in the Wichita area. When in the lobby, your receptionist Jen, makes the the experience pleasureful. She is a tremendous asset to your dealership! Also Kevin is awesome to work with. Without a doubt your people are the main reason I come to you for service. Rick Glaves
Great job, great maintenance advice. Brake service was excellent and performed like new with fluid change while maintaining existing rotors, pads, and sensors. Loaner BMW was warmed up and fully gassed!
I have bought 7 BMW's from Joe Self BMW since 1991. The reason I keep coming back is I have known the owner Joe Self personally since 1983 and I know him to be an honest and decent man. He hires honest and decent people to manage his departments. This filters down to everyone in the dealership that impacts you in some way. I have always received only the best service from this dealership. I like BMW's but developing trust in a good car dealership over a lifetime means more to me than any car brand.
Having just purchased a used BMW and not having the best initial interaction and results with the used car lot (not Joe Self) I was starting to worry that I had made a mistake purchasing my 335i coupe (the car had a couple of issues). When I found myself basically stranded I contacted Joe Self and found the service department very helpful and understanding, having a courtesy car bring me to get the car after the repair was a big plus and my care was serviced and repaired (water pump) in one working business day...AWESOME! The follow has been ... Read More DealerRater - Jan 9, 2014
Most dealership prices are higher than independents but there are benefits to servicing at the place of purchase. Having a ready loaner car is one off the major motivations for choosing Joe Self BMW Service. The other is their possesion of the service history, which compensates for my poor record-keeping. Finally the profesionalism and courtesy, which with exceptions of the odd former employee, has always been the experience. Recommendation: Best BMW dealer and Service Dept. that I know of in this area.
The service experience at Joe Self was great as always. I came in without an appointment and I was worked into the schedule in an efficient manner.
The team is extremely professional and friendly. The service work is outstanding. I would recommend them in the future. The facility is modern and very clean.
Eugene is a true professional, Chuck is a very nice compliment which the a Service Dept. needed. Moses is top notch in Sales as well.
Joe Self BMW provides great service. I always know what needs to be done, how long it will take and price. There was a time a part was misquoted at a lower price than the actual price; they stood by their original quote and ate the balance. Greatly apreciated. I recommend Joe Self BMW to anyone I come in contact with.
The Joe Self BMW service department is top quality! Any problems or concerns get taken care of the first time in with no worries about having to come back again and again. Cars get returned to us washed and vacuumed. Absolutely wonderful service!
It's never pleasant to not have the use of your vehicle but Dan made the whole transaction as painless as it could possibly be. He handled the diagnostic and repair processes efficiently, kept us informed, provided a loaner and then delivered our car when it was fixed. Couldn't ask for more. Thank you.
We were traveling from upstate NY to Portales NM and then on to Los Angeles, and had to make our dates. The 2007 BMW 328xit unexpectedly overheated in Kansas, and we were worried that we wouldn't find a dealer.
But we found Joe Self BMW and called from the car. Kevin was amazingly helpful and said that he'd work some kind of magic with the schedule and get our car in first thing the next morning.
He did, and by noon the BMW had a new water pump and an oil change. Kevin came to the waiting area three ... Read More DealerRater - Oct 28, 2013
Saying I had a great experience would be a lie. Taking your vehicle to the shop because its driving horribly is like going to the dentist for a tooth ache. You know it's going to hurt.
It took a couple of try's because I had more than one problem. But they fixed the issues. They (Still didn't wash my car 🙂 but my car runs like new. Chuck went above and beyond keeping me calm and happy.
I will continue taking my car to Joe Self as long as Chuck is there. I was a customer before he ... Read More DealerRater - Oct 27, 2013
Dan had the car back to us fixed perfect, the noise is gone and we feel good about taking the car back on long road trips. Thank You to the fine mechanic and Dan;
Chuck Warren has overseen the service on my car since it was purchased. At all times I had complete and total confidence and trust in what he told me my car needed to have done and perhaps as importantly, what did not but bore watching. Integrity, knowledge, and friendliness are but three of the attributes Chuck has always exhibited in our long relationship. When I learned he had taken the BMW Service Manager position with Joe Self there was no question in my mind I would move my business to continue his oversight on the service needs of my car. ... Read More DealerRater - Oct 21, 2013
Car was in for annual oil change and maintenance/evaluation. Eval was extensive (found no problems!) but took a little extra time. Service rep arranged for loaner car & sent me on my way. When he called & work was done I was at home working on a project. He brought the car to me & picked up the loaner! Really made it easy & a pleasure to do business.
Chuck Warren was quick to diagnose my interior noise issue, and made the entire experience painless. Communication througout the process was excellent, and I was back in my car the next day.
Very easy to reach and schedule, work is done right the first time, never have new problems created by service, always very honest and accurate diagnosis of problems, and they are strong advocates of customer in getting BMW to cover warranty items when needed.
I brought my car in for body work and Todd Edwards in Body did an excellent shop with my adjuster and fixed my body work to exactly "new" car status. Kevin and Dan in Service scheduled my car in for service once that was done and had my car finished prior to when it was promised. They all are great to work with and I would recommend them ALL highly!!
They went above and beyond to help me with an extensive list of repairs that were needed on my 3 series- gave me some great options. The technician finished the work quickly (and worked late) and got me back into my car the same day!
In summary, vehicle had history of engine light-on events, uncommanded engine runaway at 70-80 mph, was over 2.5 months in Service Department, discovered cylinder heads that were full of gunk and carbon build up, no root cause provided about vehicle's engine safety issues, communications like "we do not want to sell your car to any of our Customer, they may have the same problems you had", and then vehicle was provided back to Customer as if nothing ever happened . . . . business as usual. No Customer restoration process, no extended vehicle warranty offered, no equal trade into a (safer) other ... Read More DealerRater - May 4, 2013
I walked in. Wanting a new x5. My salesman was knowledgable and made me feel at home the entire time. Scholfield was high pressure and full of smoke and mirrors They told me BMW was a great car but service was mediocre, They were liars. Service at joe self BMW is second to none. Pick my x5 up for service and drop it off. My salesman even programmed my garage door at my home! Nothing compares to a new BMW!
We had an awesome experience buying our first BMW from Joe Self. We live in Colorado but decided to travel to Kansas for our BMW based on a referral from a friend. Best decision we've ever made, the staff was professional and courteous on the phone and in person. When we arrived to pick up the car, everything was ready and the car was ready to go. We will definitely go to Joe Self for our next BMW purchase.
Been back 3 times and nothing was done. At lease not done right. I wish there was another certified BMW dealer here but for now we have to put up with Joe Self BMW. I dont think its the dealer ship. I blame on poor management and staffs.
Poorest Service of Any Dealer Nationwide. Gave the dealer an "unsatisfactory rating" on their internet survey. Following that, I was called into the service manager's office and scolded and informed that they could not meet my service expectations for Cadillac and that their dealer would no longer honor my General Motors warranty. I was sent away, a complaint was filled with General Motors corporate office, and informed that neither my personal vehicles or the government vehicles I am responsible for are welcome for any service or warranty work at Joe Self. Joe Self Chevrolet, Cadillac, BMW has ... Read More DealerRater - Jun 11, 2011
I bought a certified used BMW, and it was the best buying experience I have ever had for a car. The employees were all friendly and helpful. When I discussed the differences between a 525 and 325, they pointed out that the 325 (the car I was interested in) had significantly smaller back seats. I've never had a dealer take the initiative to be honest like that before.
They didn't pull any of the typical used car salesman tactics, and when they offered Gap insurance, underbody protection, etc., it was merely an option without high pressure tactics. The salesman answered my ... Read More DealerRater - Jan 20, 2008
I had nothing but pleasant dealings with Joe Self BMW. My wife and I drove in with our old 1996 Oldsmobile, and were promptly greeted by Clint. We told him that we were in the market for a smaller SUV. We advised him that we just test drove a Lexus RX and we really liked it. He showed us a CPO BWM X5 we drove it and liked it. When we got back he had a brand new X3 waiting and warmed up. He said since you said smaller, try this you could get a new one monthly for about the ... Read More DealerRater - Nov 18, 2006
Went to the dealer ship to look over the BMW 645 and was invited to a test drive by one of the new salesguys. He quickly had to about face and saw that the car that they had for demonstration purposes was spoken for and deposit was taken. I passed by the dealer ship and saw the same car there parked out front for demo drives a week later. Of course the new guy is not to blame, the fault lies with the sales staff who I have talked to on many occaisions before who were convinced that I did not ... Read More DealerRater - Jun 1, 2004
I leased a BMW 328i from Joe Self about 8 years ago. I had a continuing problem with the seat belt extender - the seat belt snapped off the extender every time I got in the car and tried to buckle the driver's seat belt. I went back to the dealership time after time (all while the car was under warranty) and the service department told me that it was a design defect that BMW was aware of. The seat belt extender was replaced several times - it worked for a few weeks, then the seat belt began to snap ... Read More DealerRater - Jul 29, 2014
I have always purchased my vehicles from this dealership. Since 2003 it has always been worth the drive ( 2 1/2 hours ) due to the way I was treated and I felt welcomed from the time I walked in , to the time I left. I arrive and I cannot find Robyn anywhere? When I ask the person who is now sitting in her office, he rudely said she is no longer with the Company. I asked where did she go? He said as I said she is no longer here, what can I do for you...................I walked away as he manor was not ... Read More DealerRater - Jun 10, 2014
Since I live approx. 35 miles away from your dealership; I highly appreciate your loaner car option. This allows me to do some errands while in the Wichita area. When in the lobby, your receptionist Jen, makes the the experience pleasureful. She is a tremendous asset to your dealership! Also Kevin is awesome to work with. Without a doubt your people are the main reason I come to you for service. Rick Glaves
Great job, great maintenance advice. Brake service was excellent and performed like new with fluid change while maintaining existing rotors, pads, and sensors. Loaner BMW was warmed up and fully gassed!
I have bought 7 BMW's from Joe Self BMW since 1991. The reason I keep coming back is I have known the owner Joe Self personally since 1983 and I know him to be an honest and decent man. He hires honest and decent people to manage his departments. This filters down to everyone in the dealership that impacts you in some way. I have always received only the best service from this dealership. I like BMW's but developing trust in a good car dealership over a lifetime means more to me than any car brand.
Having just purchased a used BMW and not having the best initial interaction and results with the used car lot (not Joe Self) I was starting to worry that I had made a mistake purchasing my 335i coupe (the car had a couple of issues). When I found myself basically stranded I contacted Joe Self and found the service department very helpful and understanding, having a courtesy car bring me to get the car after the repair was a big plus and my care was serviced and repaired (water pump) in one working business day...AWESOME! The follow has been ... Read More DealerRater - Jan 9, 2014
Most dealership prices are higher than independents but there are benefits to servicing at the place of purchase. Having a ready loaner car is one off the major motivations for choosing Joe Self BMW Service. The other is their possesion of the service history, which compensates for my poor record-keeping. Finally the profesionalism and courtesy, which with exceptions of the odd former employee, has always been the experience. Recommendation: Best BMW dealer and Service Dept. that I know of in this area.
The service experience at Joe Self was great as always. I came in without an appointment and I was worked into the schedule in an efficient manner.
The team is extremely professional and friendly. The service work is outstanding. I would recommend them in the future. The facility is modern and very clean.
Eugene is a true professional, Chuck is a very nice compliment which the a Service Dept. needed. Moses is top notch in Sales as well.
Joe Self BMW provides great service. I always know what needs to be done, how long it will take and price. There was a time a part was misquoted at a lower price than the actual price; they stood by their original quote and ate the balance. Greatly apreciated. I recommend Joe Self BMW to anyone I come in contact with.
The Joe Self BMW service department is top quality! Any problems or concerns get taken care of the first time in with no worries about having to come back again and again. Cars get returned to us washed and vacuumed. Absolutely wonderful service!
It's never pleasant to not have the use of your vehicle but Dan made the whole transaction as painless as it could possibly be. He handled the diagnostic and repair processes efficiently, kept us informed, provided a loaner and then delivered our car when it was fixed. Couldn't ask for more. Thank you.
We were traveling from upstate NY to Portales NM and then on to Los Angeles, and had to make our dates. The 2007 BMW 328xit unexpectedly overheated in Kansas, and we were worried that we wouldn't find a dealer.
But we found Joe Self BMW and called from the car. Kevin was amazingly helpful and said that he'd work some kind of magic with the schedule and get our car in first thing the next morning.
He did, and by noon the BMW had a new water pump and an oil change. Kevin came to the waiting area three ... Read More DealerRater - Oct 28, 2013
Saying I had a great experience would be a lie. Taking your vehicle to the shop because its driving horribly is like going to the dentist for a tooth ache. You know it's going to hurt.
It took a couple of try's because I had more than one problem. But they fixed the issues. They (Still didn't wash my car 🙂 but my car runs like new. Chuck went above and beyond keeping me calm and happy.
I will continue taking my car to Joe Self as long as Chuck is there. I was a customer before he ... Read More DealerRater - Oct 27, 2013
Dan had the car back to us fixed perfect, the noise is gone and we feel good about taking the car back on long road trips. Thank You to the fine mechanic and Dan;
Chuck Warren has overseen the service on my car since it was purchased. At all times I had complete and total confidence and trust in what he told me my car needed to have done and perhaps as importantly, what did not but bore watching. Integrity, knowledge, and friendliness are but three of the attributes Chuck has always exhibited in our long relationship. When I learned he had taken the BMW Service Manager position with Joe Self there was no question in my mind I would move my business to continue his oversight on the service needs of my car. ... Read More DealerRater - Oct 21, 2013
Car was in for annual oil change and maintenance/evaluation. Eval was extensive (found no problems!) but took a little extra time. Service rep arranged for loaner car & sent me on my way. When he called & work was done I was at home working on a project. He brought the car to me & picked up the loaner! Really made it easy & a pleasure to do business.
Chuck Warren was quick to diagnose my interior noise issue, and made the entire experience painless. Communication througout the process was excellent, and I was back in my car the next day.
Very easy to reach and schedule, work is done right the first time, never have new problems created by service, always very honest and accurate diagnosis of problems, and they are strong advocates of customer in getting BMW to cover warranty items when needed.
I brought my car in for body work and Todd Edwards in Body did an excellent shop with my adjuster and fixed my body work to exactly "new" car status. Kevin and Dan in Service scheduled my car in for service once that was done and had my car finished prior to when it was promised. They all are great to work with and I would recommend them ALL highly!!
They went above and beyond to help me with an extensive list of repairs that were needed on my 3 series- gave me some great options. The technician finished the work quickly (and worked late) and got me back into my car the same day!
In summary, vehicle had history of engine light-on events, uncommanded engine runaway at 70-80 mph, was over 2.5 months in Service Department, discovered cylinder heads that were full of gunk and carbon build up, no root cause provided about vehicle's engine safety issues, communications like "we do not want to sell your car to any of our Customer, they may have the same problems you had", and then vehicle was provided back to Customer as if nothing ever happened . . . . business as usual. No Customer restoration process, no extended vehicle warranty offered, no equal trade into a (safer) other ... Read More DealerRater - May 4, 2013
I walked in. Wanting a new x5. My salesman was knowledgable and made me feel at home the entire time. Scholfield was high pressure and full of smoke and mirrors They told me BMW was a great car but service was mediocre, They were liars. Service at joe self BMW is second to none. Pick my x5 up for service and drop it off. My salesman even programmed my garage door at my home! Nothing compares to a new BMW!
We had an awesome experience buying our first BMW from Joe Self. We live in Colorado but decided to travel to Kansas for our BMW based on a referral from a friend. Best decision we've ever made, the staff was professional and courteous on the phone and in person. When we arrived to pick up the car, everything was ready and the car was ready to go. We will definitely go to Joe Self for our next BMW purchase.
Been back 3 times and nothing was done. At lease not done right. I wish there was another certified BMW dealer here but for now we have to put up with Joe Self BMW. I dont think its the dealer ship. I blame on poor management and staffs.
Poorest Service of Any Dealer Nationwide. Gave the dealer an "unsatisfactory rating" on their internet survey. Following that, I was called into the service manager's office and scolded and informed that they could not meet my service expectations for Cadillac and that their dealer would no longer honor my General Motors warranty. I was sent away, a complaint was filled with General Motors corporate office, and informed that neither my personal vehicles or the government vehicles I am responsible for are welcome for any service or warranty work at Joe Self. Joe Self Chevrolet, Cadillac, BMW has ... Read More DealerRater - Jun 11, 2011
I bought a certified used BMW, and it was the best buying experience I have ever had for a car. The employees were all friendly and helpful. When I discussed the differences between a 525 and 325, they pointed out that the 325 (the car I was interested in) had significantly smaller back seats. I've never had a dealer take the initiative to be honest like that before.
They didn't pull any of the typical used car salesman tactics, and when they offered Gap insurance, underbody protection, etc., it was merely an option without high pressure tactics. The salesman answered my ... Read More DealerRater - Jan 20, 2008
I had nothing but pleasant dealings with Joe Self BMW. My wife and I drove in with our old 1996 Oldsmobile, and were promptly greeted by Clint. We told him that we were in the market for a smaller SUV. We advised him that we just test drove a Lexus RX and we really liked it. He showed us a CPO BWM X5 we drove it and liked it. When we got back he had a brand new X3 waiting and warmed up. He said since you said smaller, try this you could get a new one monthly for about the ... Read More DealerRater - Nov 18, 2006
Went to the dealer ship to look over the BMW 645 and was invited to a test drive by one of the new salesguys. He quickly had to about face and saw that the car that they had for demonstration purposes was spoken for and deposit was taken. I passed by the dealer ship and saw the same car there parked out front for demo drives a week later. Of course the new guy is not to blame, the fault lies with the sales staff who I have talked to on many occaisions before who were convinced that I did not ... Read More DealerRater - Jun 1, 2004
I leased a BMW 328i from Joe Self about 8 years ago. I had a continuing problem with the seat belt extender - the seat belt snapped off the extender every time I got in the car and tried to buckle the driver's seat belt. I went back to the dealership time after time (all while the car was under warranty) and the service department told me that it was a design defect that BMW was aware of. The seat belt extender was replaced several times - it worked for a few weeks, then the seat belt began to snap ... Read More DealerRater - Jul 29, 2014
I have always purchased my vehicles from this dealership. Since 2003 it has always been worth the drive ( 2 1/2 hours ) due to the way I was treated and I felt welcomed from the time I walked in , to the time I left. I arrive and I cannot find Robyn anywhere? When I ask the person who is now sitting in her office, he rudely said she is no longer with the Company. I asked where did she go? He said as I said she is no longer here, what can I do for you...................I walked away as he manor was not ... Read More DealerRater - Jun 10, 2014
Since I live approx. 35 miles away from your dealership; I highly appreciate your loaner car option. This allows me to do some errands while in the Wichita area. When in the lobby, your receptionist Jen, makes the the experience pleasureful. She is a tremendous asset to your dealership! Also Kevin is awesome to work with. Without a doubt your people are the main reason I come to you for service. Rick Glaves
Great job, great maintenance advice. Brake service was excellent and performed like new with fluid change while maintaining existing rotors, pads, and sensors. Loaner BMW was warmed up and fully gassed!
I have bought 7 BMW's from Joe Self BMW since 1991. The reason I keep coming back is I have known the owner Joe Self personally since 1983 and I know him to be an honest and decent man. He hires honest and decent people to manage his departments. This filters down to everyone in the dealership that impacts you in some way. I have always received only the best service from this dealership. I like BMW's but developing trust in a good car dealership over a lifetime means more to me than any car brand.
Having just purchased a used BMW and not having the best initial interaction and results with the used car lot (not Joe Self) I was starting to worry that I had made a mistake purchasing my 335i coupe (the car had a couple of issues). When I found myself basically stranded I contacted Joe Self and found the service department very helpful and understanding, having a courtesy car bring me to get the car after the repair was a big plus and my care was serviced and repaired (water pump) in one working business day...AWESOME! The follow has been ... Read More DealerRater - Jan 9, 2014
Most dealership prices are higher than independents but there are benefits to servicing at the place of purchase. Having a ready loaner car is one off the major motivations for choosing Joe Self BMW Service. The other is their possesion of the service history, which compensates for my poor record-keeping. Finally the profesionalism and courtesy, which with exceptions of the odd former employee, has always been the experience. Recommendation: Best BMW dealer and Service Dept. that I know of in this area.
The service experience at Joe Self was great as always. I came in without an appointment and I was worked into the schedule in an efficient manner.
The team is extremely professional and friendly. The service work is outstanding. I would recommend them in the future. The facility is modern and very clean.
Eugene is a true professional, Chuck is a very nice compliment which the a Service Dept. needed. Moses is top notch in Sales as well.
Joe Self BMW provides great service. I always know what needs to be done, how long it will take and price. There was a time a part was misquoted at a lower price than the actual price; they stood by their original quote and ate the balance. Greatly apreciated. I recommend Joe Self BMW to anyone I come in contact with.
The Joe Self BMW service department is top quality! Any problems or concerns get taken care of the first time in with no worries about having to come back again and again. Cars get returned to us washed and vacuumed. Absolutely wonderful service!
It's never pleasant to not have the use of your vehicle but Dan made the whole transaction as painless as it could possibly be. He handled the diagnostic and repair processes efficiently, kept us informed, provided a loaner and then delivered our car when it was fixed. Couldn't ask for more. Thank you.
We were traveling from upstate NY to Portales NM and then on to Los Angeles, and had to make our dates. The 2007 BMW 328xit unexpectedly overheated in Kansas, and we were worried that we wouldn't find a dealer.
But we found Joe Self BMW and called from the car. Kevin was amazingly helpful and said that he'd work some kind of magic with the schedule and get our car in first thing the next morning.
He did, and by noon the BMW had a new water pump and an oil change. Kevin came to the waiting area three ... Read More DealerRater - Oct 28, 2013
Saying I had a great experience would be a lie. Taking your vehicle to the shop because its driving horribly is like going to the dentist for a tooth ache. You know it's going to hurt.
It took a couple of try's because I had more than one problem. But they fixed the issues. They (Still didn't wash my car 🙂 but my car runs like new. Chuck went above and beyond keeping me calm and happy.
I will continue taking my car to Joe Self as long as Chuck is there. I was a customer before he ... Read More DealerRater - Oct 27, 2013
Dan had the car back to us fixed perfect, the noise is gone and we feel good about taking the car back on long road trips. Thank You to the fine mechanic and Dan;
Chuck Warren has overseen the service on my car since it was purchased. At all times I had complete and total confidence and trust in what he told me my car needed to have done and perhaps as importantly, what did not but bore watching. Integrity, knowledge, and friendliness are but three of the attributes Chuck has always exhibited in our long relationship. When I learned he had taken the BMW Service Manager position with Joe Self there was no question in my mind I would move my business to continue his oversight on the service needs of my car. ... Read More DealerRater - Oct 21, 2013
Car was in for annual oil change and maintenance/evaluation. Eval was extensive (found no problems!) but took a little extra time. Service rep arranged for loaner car & sent me on my way. When he called & work was done I was at home working on a project. He brought the car to me & picked up the loaner! Really made it easy & a pleasure to do business.
Chuck Warren was quick to diagnose my interior noise issue, and made the entire experience painless. Communication througout the process was excellent, and I was back in my car the next day.
Very easy to reach and schedule, work is done right the first time, never have new problems created by service, always very honest and accurate diagnosis of problems, and they are strong advocates of customer in getting BMW to cover warranty items when needed.
I brought my car in for body work and Todd Edwards in Body did an excellent shop with my adjuster and fixed my body work to exactly "new" car status. Kevin and Dan in Service scheduled my car in for service once that was done and had my car finished prior to when it was promised. They all are great to work with and I would recommend them ALL highly!!
They went above and beyond to help me with an extensive list of repairs that were needed on my 3 series- gave me some great options. The technician finished the work quickly (and worked late) and got me back into my car the same day!
In summary, vehicle had history of engine light-on events, uncommanded engine runaway at 70-80 mph, was over 2.5 months in Service Department, discovered cylinder heads that were full of gunk and carbon build up, no root cause provided about vehicle's engine safety issues, communications like "we do not want to sell your car to any of our Customer, they may have the same problems you had", and then vehicle was provided back to Customer as if nothing ever happened . . . . business as usual. No Customer restoration process, no extended vehicle warranty offered, no equal trade into a (safer) other ... Read More DealerRater - May 4, 2013
I walked in. Wanting a new x5. My salesman was knowledgable and made me feel at home the entire time. Scholfield was high pressure and full of smoke and mirrors They told me BMW was a great car but service was mediocre, They were liars. Service at joe self BMW is second to none. Pick my x5 up for service and drop it off. My salesman even programmed my garage door at my home! Nothing compares to a new BMW!
We had an awesome experience buying our first BMW from Joe Self. We live in Colorado but decided to travel to Kansas for our BMW based on a referral from a friend. Best decision we've ever made, the staff was professional and courteous on the phone and in person. When we arrived to pick up the car, everything was ready and the car was ready to go. We will definitely go to Joe Self for our next BMW purchase.
Been back 3 times and nothing was done. At lease not done right. I wish there was another certified BMW dealer here but for now we have to put up with Joe Self BMW. I dont think its the dealer ship. I blame on poor management and staffs.
Poorest Service of Any Dealer Nationwide. Gave the dealer an "unsatisfactory rating" on their internet survey. Following that, I was called into the service manager's office and scolded and informed that they could not meet my service expectations for Cadillac and that their dealer would no longer honor my General Motors warranty. I was sent away, a complaint was filled with General Motors corporate office, and informed that neither my personal vehicles or the government vehicles I am responsible for are welcome for any service or warranty work at Joe Self. Joe Self Chevrolet, Cadillac, BMW has ... Read More DealerRater - Jun 11, 2011
I bought a certified used BMW, and it was the best buying experience I have ever had for a car. The employees were all friendly and helpful. When I discussed the differences between a 525 and 325, they pointed out that the 325 (the car I was interested in) had significantly smaller back seats. I've never had a dealer take the initiative to be honest like that before.
They didn't pull any of the typical used car salesman tactics, and when they offered Gap insurance, underbody protection, etc., it was merely an option without high pressure tactics. The salesman answered my ... Read More DealerRater - Jan 20, 2008
I had nothing but pleasant dealings with Joe Self BMW. My wife and I drove in with our old 1996 Oldsmobile, and were promptly greeted by Clint. We told him that we were in the market for a smaller SUV. We advised him that we just test drove a Lexus RX and we really liked it. He showed us a CPO BWM X5 we drove it and liked it. When we got back he had a brand new X3 waiting and warmed up. He said since you said smaller, try this you could get a new one monthly for about the ... Read More DealerRater - Nov 18, 2006
Went to the dealer ship to look over the BMW 645 and was invited to a test drive by one of the new salesguys. He quickly had to about face and saw that the car that they had for demonstration purposes was spoken for and deposit was taken. I passed by the dealer ship and saw the same car there parked out front for demo drives a week later. Of course the new guy is not to blame, the fault lies with the sales staff who I have talked to on many occaisions before who were convinced that I did not ... Read More DealerRater - Jun 1, 2004
I leased a BMW 328i from Joe Self about 8 years ago. I had a continuing problem with the seat belt extender - the seat belt snapped off the extender every time I got in the car and tried to buckle the driver's seat belt. I went back to the dealership time after time (all while the car was under warranty) and the service department told me that it was a design defect that BMW was aware of. The seat belt extender was replaced several times - it worked for a few weeks, then the seat belt began to snap ... Read More DealerRater - Jul 29, 2014
I have always purchased my vehicles from this dealership. Since 2003 it has always been worth the drive ( 2 1/2 hours ) due to the way I was treated and I felt welcomed from the time I walked in , to the time I left. I arrive and I cannot find Robyn anywhere? When I ask the person who is now sitting in her office, he rudely said she is no longer with the Company. I asked where did she go? He said as I said she is no longer here, what can I do for you...................I walked away as he manor was not ... Read More DealerRater - Jun 10, 2014
Since I live approx. 35 miles away from your dealership; I highly appreciate your loaner car option. This allows me to do some errands while in the Wichita area. When in the lobby, your receptionist Jen, makes the the experience pleasureful. She is a tremendous asset to your dealership! Also Kevin is awesome to work with. Without a doubt your people are the main reason I come to you for service. Rick Glaves
Great job, great maintenance advice. Brake service was excellent and performed like new with fluid change while maintaining existing rotors, pads, and sensors. Loaner BMW was warmed up and fully gassed!
I have bought 7 BMW's from Joe Self BMW since 1991. The reason I keep coming back is I have known the owner Joe Self personally since 1983 and I know him to be an honest and decent man. He hires honest and decent people to manage his departments. This filters down to everyone in the dealership that impacts you in some way. I have always received only the best service from this dealership. I like BMW's but developing trust in a good car dealership over a lifetime means more to me than any car brand.
Having just purchased a used BMW and not having the best initial interaction and results with the used car lot (not Joe Self) I was starting to worry that I had made a mistake purchasing my 335i coupe (the car had a couple of issues). When I found myself basically stranded I contacted Joe Self and found the service department very helpful and understanding, having a courtesy car bring me to get the car after the repair was a big plus and my care was serviced and repaired (water pump) in one working business day...AWESOME! The follow has been ... Read More DealerRater - Jan 9, 2014
Most dealership prices are higher than independents but there are benefits to servicing at the place of purchase. Having a ready loaner car is one off the major motivations for choosing Joe Self BMW Service. The other is their possesion of the service history, which compensates for my poor record-keeping. Finally the profesionalism and courtesy, which with exceptions of the odd former employee, has always been the experience. Recommendation: Best BMW dealer and Service Dept. that I know of in this area.
The service experience at Joe Self was great as always. I came in without an appointment and I was worked into the schedule in an efficient manner.
The team is extremely professional and friendly. The service work is outstanding. I would recommend them in the future. The facility is modern and very clean.
Eugene is a true professional, Chuck is a very nice compliment which the a Service Dept. needed. Moses is top notch in Sales as well.
Joe Self BMW provides great service. I always know what needs to be done, how long it will take and price. There was a time a part was misquoted at a lower price than the actual price; they stood by their original quote and ate the balance. Greatly apreciated. I recommend Joe Self BMW to anyone I come in contact with.
The Joe Self BMW service department is top quality! Any problems or concerns get taken care of the first time in with no worries about having to come back again and again. Cars get returned to us washed and vacuumed. Absolutely wonderful service!
It's never pleasant to not have the use of your vehicle but Dan made the whole transaction as painless as it could possibly be. He handled the diagnostic and repair processes efficiently, kept us informed, provided a loaner and then delivered our car when it was fixed. Couldn't ask for more. Thank you.
We were traveling from upstate NY to Portales NM and then on to Los Angeles, and had to make our dates. The 2007 BMW 328xit unexpectedly overheated in Kansas, and we were worried that we wouldn't find a dealer.
But we found Joe Self BMW and called from the car. Kevin was amazingly helpful and said that he'd work some kind of magic with the schedule and get our car in first thing the next morning.
He did, and by noon the BMW had a new water pump and an oil change. Kevin came to the waiting area three ... Read More DealerRater - Oct 28, 2013
Saying I had a great experience would be a lie. Taking your vehicle to the shop because its driving horribly is like going to the dentist for a tooth ache. You know it's going to hurt.
It took a couple of try's because I had more than one problem. But they fixed the issues. They (Still didn't wash my car 🙂 but my car runs like new. Chuck went above and beyond keeping me calm and happy.
I will continue taking my car to Joe Self as long as Chuck is there. I was a customer before he ... Read More DealerRater - Oct 27, 2013
Dan had the car back to us fixed perfect, the noise is gone and we feel good about taking the car back on long road trips. Thank You to the fine mechanic and Dan;
Chuck Warren has overseen the service on my car since it was purchased. At all times I had complete and total confidence and trust in what he told me my car needed to have done and perhaps as importantly, what did not but bore watching. Integrity, knowledge, and friendliness are but three of the attributes Chuck has always exhibited in our long relationship. When I learned he had taken the BMW Service Manager position with Joe Self there was no question in my mind I would move my business to continue his oversight on the service needs of my car. ... Read More DealerRater - Oct 21, 2013
Car was in for annual oil change and maintenance/evaluation. Eval was extensive (found no problems!) but took a little extra time. Service rep arranged for loaner car & sent me on my way. When he called & work was done I was at home working on a project. He brought the car to me & picked up the loaner! Really made it easy & a pleasure to do business.
Chuck Warren was quick to diagnose my interior noise issue, and made the entire experience painless. Communication througout the process was excellent, and I was back in my car the next day.
Very easy to reach and schedule, work is done right the first time, never have new problems created by service, always very honest and accurate diagnosis of problems, and they are strong advocates of customer in getting BMW to cover warranty items when needed.
I brought my car in for body work and Todd Edwards in Body did an excellent shop with my adjuster and fixed my body work to exactly "new" car status. Kevin and Dan in Service scheduled my car in for service once that was done and had my car finished prior to when it was promised. They all are great to work with and I would recommend them ALL highly!!
They went above and beyond to help me with an extensive list of repairs that were needed on my 3 series- gave me some great options. The technician finished the work quickly (and worked late) and got me back into my car the same day!
In summary, vehicle had history of engine light-on events, uncommanded engine runaway at 70-80 mph, was over 2.5 months in Service Department, discovered cylinder heads that were full of gunk and carbon build up, no root cause provided about vehicle's engine safety issues, communications like "we do not want to sell your car to any of our Customer, they may have the same problems you had", and then vehicle was provided back to Customer as if nothing ever happened . . . . business as usual. No Customer restoration process, no extended vehicle warranty offered, no equal trade into a (safer) other ... Read More DealerRater - May 4, 2013
I walked in. Wanting a new x5. My salesman was knowledgable and made me feel at home the entire time. Scholfield was high pressure and full of smoke and mirrors They told me BMW was a great car but service was mediocre, They were liars. Service at joe self BMW is second to none. Pick my x5 up for service and drop it off. My salesman even programmed my garage door at my home! Nothing compares to a new BMW!
We had an awesome experience buying our first BMW from Joe Self. We live in Colorado but decided to travel to Kansas for our BMW based on a referral from a friend. Best decision we've ever made, the staff was professional and courteous on the phone and in person. When we arrived to pick up the car, everything was ready and the car was ready to go. We will definitely go to Joe Self for our next BMW purchase.
Been back 3 times and nothing was done. At lease not done right. I wish there was another certified BMW dealer here but for now we have to put up with Joe Self BMW. I dont think its the dealer ship. I blame on poor management and staffs.
Poorest Service of Any Dealer Nationwide. Gave the dealer an "unsatisfactory rating" on their internet survey. Following that, I was called into the service manager's office and scolded and informed that they could not meet my service expectations for Cadillac and that their dealer would no longer honor my General Motors warranty. I was sent away, a complaint was filled with General Motors corporate office, and informed that neither my personal vehicles or the government vehicles I am responsible for are welcome for any service or warranty work at Joe Self. Joe Self Chevrolet, Cadillac, BMW has ... Read More DealerRater - Jun 11, 2011
I bought a certified used BMW, and it was the best buying experience I have ever had for a car. The employees were all friendly and helpful. When I discussed the differences between a 525 and 325, they pointed out that the 325 (the car I was interested in) had significantly smaller back seats. I've never had a dealer take the initiative to be honest like that before.
They didn't pull any of the typical used car salesman tactics, and when they offered Gap insurance, underbody protection, etc., it was merely an option without high pressure tactics. The salesman answered my ... Read More DealerRater - Jan 20, 2008
I had nothing but pleasant dealings with Joe Self BMW. My wife and I drove in with our old 1996 Oldsmobile, and were promptly greeted by Clint. We told him that we were in the market for a smaller SUV. We advised him that we just test drove a Lexus RX and we really liked it. He showed us a CPO BWM X5 we drove it and liked it. When we got back he had a brand new X3 waiting and warmed up. He said since you said smaller, try this you could get a new one monthly for about the ... Read More DealerRater - Nov 18, 2006
Went to the dealer ship to look over the BMW 645 and was invited to a test drive by one of the new salesguys. He quickly had to about face and saw that the car that they had for demonstration purposes was spoken for and deposit was taken. I passed by the dealer ship and saw the same car there parked out front for demo drives a week later. Of course the new guy is not to blame, the fault lies with the sales staff who I have talked to on many occaisions before who were convinced that I did not ... Read More DealerRater - Jun 1, 2004
I leased a BMW 328i from Joe Self about 8 years ago. I had a continuing problem with the seat belt extender - the seat belt snapped off the extender every time I got in the car and tried to buckle the driver's seat belt. I went back to the dealership time after time (all while the car was under warranty) and the service department told me that it was a design defect that BMW was aware of. The seat belt extender was replaced several times - it worked for a few weeks, then the seat belt began to snap ... Read More DealerRater - Jul 29, 2014
I have always purchased my vehicles from this dealership. Since 2003 it has always been worth the drive ( 2 1/2 hours ) due to the way I was treated and I felt welcomed from the time I walked in , to the time I left. I arrive and I cannot find Robyn anywhere? When I ask the person who is now sitting in her office, he rudely said she is no longer with the Company. I asked where did she go? He said as I said she is no longer here, what can I do for you...................I walked away as he manor was not ... Read More DealerRater - Jun 10, 2014
Since I live approx. 35 miles away from your dealership; I highly appreciate your loaner car option. This allows me to do some errands while in the Wichita area. When in the lobby, your receptionist Jen, makes the the experience pleasureful. She is a tremendous asset to your dealership! Also Kevin is awesome to work with. Without a doubt your people are the main reason I come to you for service. Rick Glaves
Great job, great maintenance advice. Brake service was excellent and performed like new with fluid change while maintaining existing rotors, pads, and sensors. Loaner BMW was warmed up and fully gassed!
I have bought 7 BMW's from Joe Self BMW since 1991. The reason I keep coming back is I have known the owner Joe Self personally since 1983 and I know him to be an honest and decent man. He hires honest and decent people to manage his departments. This filters down to everyone in the dealership that impacts you in some way. I have always received only the best service from this dealership. I like BMW's but developing trust in a good car dealership over a lifetime means more to me than any car brand.
Having just purchased a used BMW and not having the best initial interaction and results with the used car lot (not Joe Self) I was starting to worry that I had made a mistake purchasing my 335i coupe (the car had a couple of issues). When I found myself basically stranded I contacted Joe Self and found the service department very helpful and understanding, having a courtesy car bring me to get the car after the repair was a big plus and my care was serviced and repaired (water pump) in one working business day...AWESOME! The follow has been ... Read More DealerRater - Jan 9, 2014
Most dealership prices are higher than independents but there are benefits to servicing at the place of purchase. Having a ready loaner car is one off the major motivations for choosing Joe Self BMW Service. The other is their possesion of the service history, which compensates for my poor record-keeping. Finally the profesionalism and courtesy, which with exceptions of the odd former employee, has always been the experience. Recommendation: Best BMW dealer and Service Dept. that I know of in this area.
The service experience at Joe Self was great as always. I came in without an appointment and I was worked into the schedule in an efficient manner.
The team is extremely professional and friendly. The service work is outstanding. I would recommend them in the future. The facility is modern and very clean.
Eugene is a true professional, Chuck is a very nice compliment which the a Service Dept. needed. Moses is top notch in Sales as well.
Joe Self BMW provides great service. I always know what needs to be done, how long it will take and price. There was a time a part was misquoted at a lower price than the actual price; they stood by their original quote and ate the balance. Greatly apreciated. I recommend Joe Self BMW to anyone I come in contact with.
The Joe Self BMW service department is top quality! Any problems or concerns get taken care of the first time in with no worries about having to come back again and again. Cars get returned to us washed and vacuumed. Absolutely wonderful service!
It's never pleasant to not have the use of your vehicle but Dan made the whole transaction as painless as it could possibly be. He handled the diagnostic and repair processes efficiently, kept us informed, provided a loaner and then delivered our car when it was fixed. Couldn't ask for more. Thank you.
We were traveling from upstate NY to Portales NM and then on to Los Angeles, and had to make our dates. The 2007 BMW 328xit unexpectedly overheated in Kansas, and we were worried that we wouldn't find a dealer.
But we found Joe Self BMW and called from the car. Kevin was amazingly helpful and said that he'd work some kind of magic with the schedule and get our car in first thing the next morning.
He did, and by noon the BMW had a new water pump and an oil change. Kevin came to the waiting area three ... Read More DealerRater - Oct 28, 2013
Saying I had a great experience would be a lie. Taking your vehicle to the shop because its driving horribly is like going to the dentist for a tooth ache. You know it's going to hurt.
It took a couple of try's because I had more than one problem. But they fixed the issues. They (Still didn't wash my car 🙂 but my car runs like new. Chuck went above and beyond keeping me calm and happy.
I will continue taking my car to Joe Self as long as Chuck is there. I was a customer before he ... Read More DealerRater - Oct 27, 2013
Dan had the car back to us fixed perfect, the noise is gone and we feel good about taking the car back on long road trips. Thank You to the fine mechanic and Dan;
Chuck Warren has overseen the service on my car since it was purchased. At all times I had complete and total confidence and trust in what he told me my car needed to have done and perhaps as importantly, what did not but bore watching. Integrity, knowledge, and friendliness are but three of the attributes Chuck has always exhibited in our long relationship. When I learned he had taken the BMW Service Manager position with Joe Self there was no question in my mind I would move my business to continue his oversight on the service needs of my car. ... Read More DealerRater - Oct 21, 2013
Car was in for annual oil change and maintenance/evaluation. Eval was extensive (found no problems!) but took a little extra time. Service rep arranged for loaner car & sent me on my way. When he called & work was done I was at home working on a project. He brought the car to me & picked up the loaner! Really made it easy & a pleasure to do business.
Chuck Warren was quick to diagnose my interior noise issue, and made the entire experience painless. Communication througout the process was excellent, and I was back in my car the next day.
Very easy to reach and schedule, work is done right the first time, never have new problems created by service, always very honest and accurate diagnosis of problems, and they are strong advocates of customer in getting BMW to cover warranty items when needed.
I brought my car in for body work and Todd Edwards in Body did an excellent shop with my adjuster and fixed my body work to exactly "new" car status. Kevin and Dan in Service scheduled my car in for service once that was done and had my car finished prior to when it was promised. They all are great to work with and I would recommend them ALL highly!!
They went above and beyond to help me with an extensive list of repairs that were needed on my 3 series- gave me some great options. The technician finished the work quickly (and worked late) and got me back into my car the same day!
In summary, vehicle had history of engine light-on events, uncommanded engine runaway at 70-80 mph, was over 2.5 months in Service Department, discovered cylinder heads that were full of gunk and carbon build up, no root cause provided about vehicle's engine safety issues, communications like "we do not want to sell your car to any of our Customer, they may have the same problems you had", and then vehicle was provided back to Customer as if nothing ever happened . . . . business as usual. No Customer restoration process, no extended vehicle warranty offered, no equal trade into a (safer) other ... Read More DealerRater - May 4, 2013
I walked in. Wanting a new x5. My salesman was knowledgable and made me feel at home the entire time. Scholfield was high pressure and full of smoke and mirrors They told me BMW was a great car but service was mediocre, They were liars. Service at joe self BMW is second to none. Pick my x5 up for service and drop it off. My salesman even programmed my garage door at my home! Nothing compares to a new BMW!
We had an awesome experience buying our first BMW from Joe Self. We live in Colorado but decided to travel to Kansas for our BMW based on a referral from a friend. Best decision we've ever made, the staff was professional and courteous on the phone and in person. When we arrived to pick up the car, everything was ready and the car was ready to go. We will definitely go to Joe Self for our next BMW purchase.
Been back 3 times and nothing was done. At lease not done right. I wish there was another certified BMW dealer here but for now we have to put up with Joe Self BMW. I dont think its the dealer ship. I blame on poor management and staffs.
Poorest Service of Any Dealer Nationwide. Gave the dealer an "unsatisfactory rating" on their internet survey. Following that, I was called into the service manager's office and scolded and informed that they could not meet my service expectations for Cadillac and that their dealer would no longer honor my General Motors warranty. I was sent away, a complaint was filled with General Motors corporate office, and informed that neither my personal vehicles or the government vehicles I am responsible for are welcome for any service or warranty work at Joe Self. Joe Self Chevrolet, Cadillac, BMW has ... Read More DealerRater - Jun 11, 2011
I bought a certified used BMW, and it was the best buying experience I have ever had for a car. The employees were all friendly and helpful. When I discussed the differences between a 525 and 325, they pointed out that the 325 (the car I was interested in) had significantly smaller back seats. I've never had a dealer take the initiative to be honest like that before.
They didn't pull any of the typical used car salesman tactics, and when they offered Gap insurance, underbody protection, etc., it was merely an option without high pressure tactics. The salesman answered my ... Read More DealerRater - Jan 20, 2008
I had nothing but pleasant dealings with Joe Self BMW. My wife and I drove in with our old 1996 Oldsmobile, and were promptly greeted by Clint. We told him that we were in the market for a smaller SUV. We advised him that we just test drove a Lexus RX and we really liked it. He showed us a CPO BWM X5 we drove it and liked it. When we got back he had a brand new X3 waiting and warmed up. He said since you said smaller, try this you could get a new one monthly for about the ... Read More DealerRater - Nov 18, 2006
Went to the dealer ship to look over the BMW 645 and was invited to a test drive by one of the new salesguys. He quickly had to about face and saw that the car that they had for demonstration purposes was spoken for and deposit was taken. I passed by the dealer ship and saw the same car there parked out front for demo drives a week later. Of course the new guy is not to blame, the fault lies with the sales staff who I have talked to on many occaisions before who were convinced that I did not ... Read More DealerRater - Jun 1, 2004
I leased a BMW 328i from Joe Self about 8 years ago. I had a continuing problem with the seat belt extender - the seat belt snapped off the extender every time I got in the car and tried to buckle the driver's seat belt. I went back to the dealership time after time (all while the car was under warranty) and the service department told me that it was a design defect that BMW was aware of. The seat belt extender was replaced several times - it worked for a few weeks, then the seat belt began to snap ... Read More DealerRater - Jul 29, 2014
I have always purchased my vehicles from this dealership. Since 2003 it has always been worth the drive ( 2 1/2 hours ) due to the way I was treated and I felt welcomed from the time I walked in , to the time I left. I arrive and I cannot find Robyn anywhere? When I ask the person who is now sitting in her office, he rudely said she is no longer with the Company. I asked where did she go? He said as I said she is no longer here, what can I do for you...................I walked away as he manor was not ... Read More DealerRater - Jun 10, 2014
Since I live approx. 35 miles away from your dealership; I highly appreciate your loaner car option. This allows me to do some errands while in the Wichita area. When in the lobby, your receptionist Jen, makes the the experience pleasureful. She is a tremendous asset to your dealership! Also Kevin is awesome to work with. Without a doubt your people are the main reason I come to you for service. Rick Glaves
Great job, great maintenance advice. Brake service was excellent and performed like new with fluid change while maintaining existing rotors, pads, and sensors. Loaner BMW was warmed up and fully gassed!
I have bought 7 BMW's from Joe Self BMW since 1991. The reason I keep coming back is I have known the owner Joe Self personally since 1983 and I know him to be an honest and decent man. He hires honest and decent people to manage his departments. This filters down to everyone in the dealership that impacts you in some way. I have always received only the best service from this dealership. I like BMW's but developing trust in a good car dealership over a lifetime means more to me than any car brand.
Having just purchased a used BMW and not having the best initial interaction and results with the used car lot (not Joe Self) I was starting to worry that I had made a mistake purchasing my 335i coupe (the car had a couple of issues). When I found myself basically stranded I contacted Joe Self and found the service department very helpful and understanding, having a courtesy car bring me to get the car after the repair was a big plus and my care was serviced and repaired (water pump) in one working business day...AWESOME! The follow has been ... Read More DealerRater - Jan 9, 2014
Most dealership prices are higher than independents but there are benefits to servicing at the place of purchase. Having a ready loaner car is one off the major motivations for choosing Joe Self BMW Service. The other is their possesion of the service history, which compensates for my poor record-keeping. Finally the profesionalism and courtesy, which with exceptions of the odd former employee, has always been the experience. Recommendation: Best BMW dealer and Service Dept. that I know of in this area.
The service experience at Joe Self was great as always. I came in without an appointment and I was worked into the schedule in an efficient manner.
The team is extremely professional and friendly. The service work is outstanding. I would recommend them in the future. The facility is modern and very clean.
Eugene is a true professional, Chuck is a very nice compliment which the a Service Dept. needed. Moses is top notch in Sales as well.
Joe Self BMW provides great service. I always know what needs to be done, how long it will take and price. There was a time a part was misquoted at a lower price than the actual price; they stood by their original quote and ate the balance. Greatly apreciated. I recommend Joe Self BMW to anyone I come in contact with.
The Joe Self BMW service department is top quality! Any problems or concerns get taken care of the first time in with no worries about having to come back again and again. Cars get returned to us washed and vacuumed. Absolutely wonderful service!
It's never pleasant to not have the use of your vehicle but Dan made the whole transaction as painless as it could possibly be. He handled the diagnostic and repair processes efficiently, kept us informed, provided a loaner and then delivered our car when it was fixed. Couldn't ask for more. Thank you.
We were traveling from upstate NY to Portales NM and then on to Los Angeles, and had to make our dates. The 2007 BMW 328xit unexpectedly overheated in Kansas, and we were worried that we wouldn't find a dealer.
But we found Joe Self BMW and called from the car. Kevin was amazingly helpful and said that he'd work some kind of magic with the schedule and get our car in first thing the next morning.
He did, and by noon the BMW had a new water pump and an oil change. Kevin came to the waiting area three ... Read More DealerRater - Oct 28, 2013
Saying I had a great experience would be a lie. Taking your vehicle to the shop because its driving horribly is like going to the dentist for a tooth ache. You know it's going to hurt.
It took a couple of try's because I had more than one problem. But they fixed the issues. They (Still didn't wash my car 🙂 but my car runs like new. Chuck went above and beyond keeping me calm and happy.
I will continue taking my car to Joe Self as long as Chuck is there. I was a customer before he ... Read More DealerRater - Oct 27, 2013
Dan had the car back to us fixed perfect, the noise is gone and we feel good about taking the car back on long road trips. Thank You to the fine mechanic and Dan;
Chuck Warren has overseen the service on my car since it was purchased. At all times I had complete and total confidence and trust in what he told me my car needed to have done and perhaps as importantly, what did not but bore watching. Integrity, knowledge, and friendliness are but three of the attributes Chuck has always exhibited in our long relationship. When I learned he had taken the BMW Service Manager position with Joe Self there was no question in my mind I would move my business to continue his oversight on the service needs of my car. ... Read More DealerRater - Oct 21, 2013
Car was in for annual oil change and maintenance/evaluation. Eval was extensive (found no problems!) but took a little extra time. Service rep arranged for loaner car & sent me on my way. When he called & work was done I was at home working on a project. He brought the car to me & picked up the loaner! Really made it easy & a pleasure to do business.
Chuck Warren was quick to diagnose my interior noise issue, and made the entire experience painless. Communication througout the process was excellent, and I was back in my car the next day.
Very easy to reach and schedule, work is done right the first time, never have new problems created by service, always very honest and accurate diagnosis of problems, and they are strong advocates of customer in getting BMW to cover warranty items when needed.
I brought my car in for body work and Todd Edwards in Body did an excellent shop with my adjuster and fixed my body work to exactly "new" car status. Kevin and Dan in Service scheduled my car in for service once that was done and had my car finished prior to when it was promised. They all are great to work with and I would recommend them ALL highly!!
They went above and beyond to help me with an extensive list of repairs that were needed on my 3 series- gave me some great options. The technician finished the work quickly (and worked late) and got me back into my car the same day!
In summary, vehicle had history of engine light-on events, uncommanded engine runaway at 70-80 mph, was over 2.5 months in Service Department, discovered cylinder heads that were full of gunk and carbon build up, no root cause provided about vehicle's engine safety issues, communications like "we do not want to sell your car to any of our Customer, they may have the same problems you had", and then vehicle was provided back to Customer as if nothing ever happened . . . . business as usual. No Customer restoration process, no extended vehicle warranty offered, no equal trade into a (safer) other ... Read More DealerRater - May 4, 2013
I walked in. Wanting a new x5. My salesman was knowledgable and made me feel at home the entire time. Scholfield was high pressure and full of smoke and mirrors They told me BMW was a great car but service was mediocre, They were liars. Service at joe self BMW is second to none. Pick my x5 up for service and drop it off. My salesman even programmed my garage door at my home! Nothing compares to a new BMW!
We had an awesome experience buying our first BMW from Joe Self. We live in Colorado but decided to travel to Kansas for our BMW based on a referral from a friend. Best decision we've ever made, the staff was professional and courteous on the phone and in person. When we arrived to pick up the car, everything was ready and the car was ready to go. We will definitely go to Joe Self for our next BMW purchase.
Been back 3 times and nothing was done. At lease not done right. I wish there was another certified BMW dealer here but for now we have to put up with Joe Self BMW. I dont think its the dealer ship. I blame on poor management and staffs.
Poorest Service of Any Dealer Nationwide. Gave the dealer an "unsatisfactory rating" on their internet survey. Following that, I was called into the service manager's office and scolded and informed that they could not meet my service expectations for Cadillac and that their dealer would no longer honor my General Motors warranty. I was sent away, a complaint was filled with General Motors corporate office, and informed that neither my personal vehicles or the government vehicles I am responsible for are welcome for any service or warranty work at Joe Self. Joe Self Chevrolet, Cadillac, BMW has ... Read More DealerRater - Jun 11, 2011
I bought a certified used BMW, and it was the best buying experience I have ever had for a car. The employees were all friendly and helpful. When I discussed the differences between a 525 and 325, they pointed out that the 325 (the car I was interested in) had significantly smaller back seats. I've never had a dealer take the initiative to be honest like that before.
They didn't pull any of the typical used car salesman tactics, and when they offered Gap insurance, underbody protection, etc., it was merely an option without high pressure tactics. The salesman answered my ... Read More DealerRater - Jan 20, 2008
I had nothing but pleasant dealings with Joe Self BMW. My wife and I drove in with our old 1996 Oldsmobile, and were promptly greeted by Clint. We told him that we were in the market for a smaller SUV. We advised him that we just test drove a Lexus RX and we really liked it. He showed us a CPO BWM X5 we drove it and liked it. When we got back he had a brand new X3 waiting and warmed up. He said since you said smaller, try this you could get a new one monthly for about the ... Read More DealerRater - Nov 18, 2006
Went to the dealer ship to look over the BMW 645 and was invited to a test drive by one of the new salesguys. He quickly had to about face and saw that the car that they had for demonstration purposes was spoken for and deposit was taken. I passed by the dealer ship and saw the same car there parked out front for demo drives a week later. Of course the new guy is not to blame, the fault lies with the sales staff who I have talked to on many occaisions before who were convinced that I did not ... Read More DealerRater - Jun 1, 2004